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Community Engagement Agency
The 5 Whys

The 5 Whys

The 5 Whys tool, rooted in the work of Sakichi Toyoda from the 1930s, is a simple yet powerful method for uncovering root causes so we can design meaningful and lasting solutions. When an issue or opportunity arises, the technique involves asking ‘Why?’ multiple times—typically five—to dig deep and reveal the core of the problem. Often, you’ll discover useful insights even before reaching the fifth ‘why’. The tool’s simplicity is deceiving though - it takes practice to stay focused on ‘why’!

Have a question about the tool?
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Placemaking

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We respect ngā iwi taketake, and acknowledge translations of te reo Māori versions of He Whakaputanga and Te Tiriti o Waitangi as foundational documents of Aotearoa New Zealand. These documents and direct engagement with local Māori guide our commitment to partnership, protection, participation and allyship in all our work. 

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2024

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